Shipping & Returns Policy

Updated Date: 18.03.2026

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Shipping Policy

Keepsakes ships to cities, towns, and villages all around India. Customers' orders are typically delivered within 7-10 working days. Delivery could be affected in some parts due to natural disasters, weather conditions, or other unforeseen circumstances. The consumer is liable for any duty imposed on their order.

In the rare event that your Keepsake delivery is delayed or damaged due to natural disasters, extreme weather conditions, or other unforeseen circumstances, we assure you that our team will make every effort to resolve the issue promptly. We are committed to ensuring your order reaches you in perfect condition at the earliest possible time.

Please contact us at info@keepsakes.in if you have any queries regarding the projected delivery time for your address.

Returns Policy

Keepsakes provides a replacement guarantee if the goods received are damaged/defective during transit, if the product quality does not match the specifications or if the wrong product was accidentally shipped. If you want to have your order replaced, please contact us within 10 days of receiving it. A reverse pickup will be set up for the same purpose. As soon as we get your returned order, Keepsake will send you a replacement.

We do not exchange products if the consumer orders the incorrect item.

We make no guarantees about the accuracy of your monitor's colour display. The brightness, contrast, and resolution of your screen will cause the product's colour to appear slightly different.

Returns/exchanges will not be accepted if the consumer dislikes the goods or if the incorrect product was bought.

Requirements for a return

The items must be completely new.

Items must be returned in their original packaging and with all accessories if any.

Items must be received within 10 days of the date of delivery

Please note, to return an item, you must email us at info@keepsakes.in with the following details:

  • Name
  • Order ID
  • Item condition
  • Items to return

We will get back to you within 24- 48 business hours.